Training

Procter shapes successful people through engaging and practical service delivery and management training solutions. We give your people confidence in tactical or cultural change by involvement before, during and after programme delivery.

Procter's development combines classroom training, workplace support, simulated learning, i-Coach® and self study. In the learning environment some of our delegates arrive expecting the humdrum of chalk and talk or PowerPoint slides. Instead, through dynamic two way discussion and interactive sessions, we encourage them to think about the psychology of how they engage with people and how that might work in the real world.

Delegates return to the workplace brimming with confidence and enthusiasm to implement new techniques.

Our main training programmes include -

• Customer Service delivery skills training across face to face, telephone and written word
• Coaching and motivating skills
• Leadership and management
• Train the trainer - knowledge transfer
• Executive / interim coaching
• Sales through service

At least 20% of development time is spent away from the classroom in the live environment to consolidate learning and build confidence in bite sized chunks. It makes the transition easier and more enjoyable and also encourages delegates to move forward with new behaviours.