The first half of 2010 has been a great success for Procter and our new parent company Imparta - a winning combination.
The chemistry between both companies is very positive - from both a cultural and proposition perspective. That's why we're excited to be launching two new products focusing on sustaining Procter's existing training, support and consultancy services - detailed competency assessments and simulated learning.
If you'd like to know more do let us know - we'd be delighted to meet and find out how our new services may help you.
C3 taster - 13 May 2010
More than 30 movers and shakers from the Service Delivery world attended Procter's C3 people engagement taster session on 13 May. The objective of the half day was to share some leading edge insights into what makes people tick in the 21st century and for every member of the audience to share their first hand experience of good practice and ongoing challenges.
Procter's C3 people engagement model is a well researched and tested framework, designed to provide senior and front line managers with tangible techniques to put into practice immediately. It focuses on the premise that too much time is spent in the third C - Capability, in other words managers on the eternal quest at trying to improve capability / productivity and performance. In Procter's experience - this is often done at the expense of how well management teams connect with their people and demonstrate their own personal commitment.
It seems the group agreed with this framework - and together, we spent some considered time going through their own hot topics. Favourites included
- Senior managers disconnected from the front line
- Consistency - saying one thing and doing the other
- Living values rather than laminating them
- KPIs driving performance towards the business rather than the customer
Thanks to all for a lively and stimulating morning - and look forward to the next one. If you want to know more about this session or any one of Procter's forthcoming events do contact us.
Dates for your diary
- the next in our series of complimentary half day events in London
7 steps to Culture Change Thursday 2 September 2010
Come and find out how you can create lasting culture change, and ensure that your people consistently think customer in their words, actions and attitudes.
'ZIp it upTM' Wednesday 29 September 2010
Delighted to announce Procter joining forces with Imparta to share ideas on how you can align your sales, service and marketing departments - to the benefit of your people, customers and bottom line.
R3 taster Wednesday 13 October 2010
Back by popular demand - learn more how Procter's R3 model for Customer Engagement has been used by our clients to transform customer experience, and what sort of ROI can be enjoyed.
More information on each of these will follow, however as space is limited and available on a first come first served basis, if you would like to join us at any or all of the above events, feel free to let us know today.
