District Council
South Oxfordshire District Council wanted to make improvements to service delivery in line with legislation, citizen feedback and the desire to be rated as Excellent by the Audit Commission
Procter were engaged to benchmark existing service provision across the full range of council services, evaluate the council's options moving forward and then support chosen options through to business case stage.
Procter's expertise was utilised by senior management and the Cabinet to ensure solutions designed created a genuine customer / citizen focus and balance best practice with business reality.
"Procter combined their practical knowledge of
the customer with their ability to grasp the unique
challenges of our organisation. Adding a desire to
create a genuinely productive partnership ensured
we were delighted with the work they did for us"
Project Manager
