Growing your business
Microsoft
Microsoft wanted to create customer brand advocates and at the same time encourage customers to use cost effective channels throughout EMEA
Procter ensured that brand differentiation and channel education were integrated seamlessly into the HR infrastructure of Microsoft and its delivery partners. Specifically this included recruitment, induction, performance management and ongoing learning and development.
Results measured by mystery shopping included
"They are passionate, extremely customer
experience focused, energetic and creative, high
quality, made a difference, also fun to work with.
It is a genuine pleasure working with them"
Project Sponsor
